- Where is my order shipped?
- We ship within 48 hours of the order being placed.
- All orders are shipped and delivered within 5-10 business days.
- On the last page before your click "complete my purchase" there will be two boxes where you can enter your discount codes or gift card code. Once you have entered either of these codes click "Apply". Your total amount will be updated to reflect the discount. Now press "complete my purchase". You cannot enter coupon codes if you click the "pay with PayPal" option or combined with other discount codes and also when signing up for subscriptions as when signing up for a subscription you are already receiving a 10% discount, you have to use the direct checkout feature to enter a code. Please contact us with any problems.
- We typically ship out orders within 48 hours. When we ship out your package, an automatic email will be sent to the email address that you provided when placing the order. If you are having trouble viewing this information, feel free to contact us.
- We work hard to lower our shipping costs to pass those savings on to you. Right now, we offer free shipping for orders $50 and over. Otherwise, we charge on a case-by-case basis and may include additional processing and handling fees. Keep your eye out for free shipping and other promotions that we offer to our exclusive mailing list.
- We ship all around the world.
- Since the turnaround time on packages are so fast, changing an order after it’s been placed can be tricky. Because of this, we recommend contacting us immediately upon realizing that something may be wrong with your order. We will always do our best to make sure you’ll get what you need.
- If you find that you’re not completely satisfied with our products, we will gladly issue you a refund. All we ask is that you send us a quick message on why it didn’t meet your standards. We are always looking for ways to improve our product/service.
- What are my payment options?
- We accept PayPal, Visa, MasterCard, Discover, and American Express.
- How safe is it to order online?
- We only use the safest payment processing services on the web. If you have any security questions or concerns please check out our payment processors security measures. PayPal.com or Shopify Payments.
- When ordering as a gift for someone, be sure to enter in your email address to receive all summary information but enter in the recipient’s name and shipping information. We will be sure to keep all prices and receipts out of the package.
RETURNS AND EXCHANGES
- What is your return and exchange policy?
- If for any reason you are not completely satisfied with your purchase, within 30 days of placing your order, we will refund you for your purchase.